** Any return without informing us & get official confirmation with us will not be entertain, please contact us before return
Our return policy allows for item(s) return / refund / replacement item(s) only when the return is due to the following reason:
Damage
The product is damage in delivery. Immediately contacts us with photo attachment & get acknowledgement from our customer service staff via whatsapp / wechat.
Defective
The product does not function as described in its manufacturer specification. Immediately contacts us with photo attachment & get acknowledgement from our customer service staff via whatsapp / wechat.
Incorrect / Wrong Item
Not the product customer ordered. Immediately contacts us with photo attachment & get acknowledgement from our customer service staff via whatsapp / wechat.
Website Error
The product does not match with website specification or description. Do not open the products. Immediately contacts us with photo attachment & get acknowledgement from our customer service staff via whatsapp / wechat.
Our return policy NOT Allow for item(s) return / refund / replacement item(s) only when the return is due to the following reason:
Customer Change of mind
Customer feel regret of buying and wish to cancel.
Lack of Information
Customer do not know how to use the product.
Does Not Fit
The item does not fit due to the size wrongly measure
Customer Mistake
Customer wrongly select the item.
The general requirements of return are as following:
Return Item must be ship back to us within Fourteen (14) days. Countdown start from the date you receive the item to the post stamp stated on the parcel you return to us.
You have proof of purchase (order number, invoice, delivery order, bank statement or our warranty sticker)
The product does not fall into the non-returnable products list. Example: product with warranty activated or seal broken, virtual item like top up, reload, software, services & etc. Consumable products with seal broken and not resell able due hygiene or others issue.
The goods must be in new condition and returned in the original packaging along with all the accessories (including manuals, warranty card, certificate of authentication) and gifts received with it.
The products must not have been used, activated, installed or had any data input. All the sealed item must not be opened
Delivery charges are non-refundable
Buyer will be responsible for any charges in returning the item back to us.
Please return your purchase to the following address: mart27.com / 27 ECART SOLUTION SERVICES No.6-5-25 Kompleks Farlim,
Lebuhraya Thean Teik,
11500 Bandar Baru Air Itam,
Pulau Pinang, Malaysia.
please whatsapp to 0194768080 or email talk2us@mart27.com with supporting photo. Your cooperation is much appreciated. TQ!
